Purpose and scope of services
Agentique Québec inc. (the “Provider”) offers artificial intelligence automation services for small and medium-sized businesses, particularly in Québec’s construction sector: assessments, AI agents, recurring-task automation, custom applications, training and support.
The free exploratory consultation is a discussion of your needs. It is not a complete assessment or an implementation engagement. Any paid service requires an accepted proposal specifying deliverables, timelines, responsibilities and financial terms. Booking a meeting or submitting a form does not commit you to purchasing a service.
The agreement accepted by the parties takes precedence over these terms in the event of a discrepancy, subject to applicable law. Updating this page does not retroactively amend an existing contract.
Results and human review
Time savings, return on investment and other results presented are estimates or objectives unless expressly agreed in writing. Results depend on factors including data, user adoption and the technical environment.
AI systems can produce errors, omissions or inaccurate information. Critical outputs must be checked by a qualified person before an operational, financial, contractual or regulatory decision. The engagement specifies which automated actions are authorized and which require approval. Human review does not remove the Provider’s obligations in performing its services.
Intellectual property
Client-specific developments
After all amounts due have been paid, the Client owns the original developments created specifically for it as part of the project, subject to pre-existing or third-party components and the specific agreement.
Pre-existing components and third-party software
The Provider retains the rights it holds in its own pre-existing methodologies, templates, reusable components and know-how. The Client receives a non-exclusive licence to use these elements in its normal business operations, as set out in the agreement.
Open-source software, AI models and third-party services remain subject to their respective licences and terms. Nous Research’s Hermes Agent framework is distributed under the MIT licence; it is not the exclusive property of Agentique Québec. Applicable copyright and licence notices must be preserved. An adaptation does not remove rights granted by the original component’s licence.
Client data
The Client retains its rights in the data and documents it provides. It must hold the necessary authorizations to share them and permit the agreed processing.
Liability
The Provider remains responsible for performing its obligations under the agreement and the law. AI limitations do not constitute a blanket release from liability.
Subject to the specific agreement and mandatory rules, liability for direct material injury is limited to the fees actually paid for the project concerned during the twelve months preceding the claim. Indirect damages are excluded to the extent permitted by law.
No provision limits liability for bodily or moral injury, or for material injury caused by intentional or gross fault, as provided by article 1474 of the Civil Code of Québec. Rights and remedies that cannot legally be waived continue to apply.
The AI notice supplements these terms; it does not create a broader exclusion of liability.
Service levels
Service levels are defined in the proposal or agreement. Unless specified otherwise, response times are five business days for Essential support, 48 business hours for Professional support, and as agreed for Custom support. A response time is not a guaranteed resolution time.
Payment terms
The proposal or agreement sets the payment terms. Unless specified otherwise:
- Invoices are payable within fifteen days of issue.
- Payment is by bank transfer or another method agreed in writing.
- Overdue amounts bear simple interest at 2% per month (24% per year), subject to applicable legal limits.
- The Provider may suspend services for non-payment after five business days’ written notice, subject to the agreement and its legal obligations.
Termination
Termination is governed by the agreement and the Civil Code of Québec. Thirty days’ written notice is provided for where legally permitted and consistent with the agreement; it does not remove any termination right granted to the Client or any obligation of the Provider.
For non-payment, the Provider may exercise remedies permitted by law after a formal notice has remained unanswered for ten days, subject to applicable termination requirements. Work completed and eligible costs incurred are settled under the agreement and the law. Arrangements for returning deliverables and data are then confirmed in writing.
Confidentiality and service providers
Information received during an engagement is used for the agreed purposes. Access is limited to people and providers needed for those purposes, within applicable authorizations and obligations. Disclosure may also be required or permitted by law.
A solution may include local processing and cloud services. The providers, access, transfers and retention rules specific to an engagement must be established before processing the data concerned. See our privacy policy for forms, communications and meetings.
Disputes and governing law
The parties first seek a resolution in good faith. They may agree to mediation with a neutral mediator and to sharing its costs. This process does not prevent urgent relief or a remedy or deadline provided by law.
Québec law and applicable federal Canadian law govern these terms. Proceedings are brought before a competent court under the applicable jurisdiction rules; the Client’s mandatory rights are preserved.
General provisions and contact
If a provision is unenforceable, the other provisions remain in effect. Failure to exercise a right does not waive that right. For questions: contact@agentiquequebec.ca.
The partner program has separate participation terms, available in French.
This translation is provided for convenience. The French version prevails, subject to the rules applicable to the contract and rights that cannot be waived.